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FAQ

how does the trial lesson work?

The trial lesson is a paid first lesson designed to make sure we're the right fit before moving forward.

-For beginners, it functions as their first structured lesson.
-For experienced players, its an assessment so the teacher can tailor the program properly.  

After the trial lesson, the next step is to continue with a minimum purchase of 8 lessons, which ensures consistency, progress, and proper scheduling with your instructor. Students will have 3 days after the trial lesson to decide whether to continue while we hold their spot for them.

Can we come to you if we choose?

No, we do not have a studio in which to conduct lessons. Our service is based on convenience to you so we will come to you in your home or teach virtually.

What ages do you teach?

We teach kids as well as adults. We start as young as age 5 and our oldest student so far is 95. It’s never too late to learn!

We don’t own a guitar or ukulele. Can we still take lessons?

You will need an instrument for your lessons. We rent guitars for $7 per week while you are learning with us. We can also direct you on what to purchase if that is your choice.

Do we have to make a bulk purchase?

After the trial lesson, if you wish to continue you will then purchase a one-time minimum of 8 lessons for our in-home or virtual service. After the minimum lessons are completed, you can keep going on a monthly basis and cancel at any time provided you give us a min notice of 3 weeks. * For the summer (June 22nd to Sept 4th) there is a 6 lesson minimum for in-home lessons and a 4 lesson minimum for virtual lessons.

What is the length and frequency of lessons?

To maximize your progress, we offer 30, 45 and 60-minutes weekly lessons. We DO NOT offer bi-weekly lessons. For virtual lessons we can offer multiple lessons per week if you want to supercharge your learning.

How do I cancel a lesson?

We do not allow verbal cancellations or schedule changes. All cancellations must be completed via:
- Email to: francis@goguitarlessons.com
- Go Guitar’s Facebook messenger.
- Texting our admin (Francis O’Keefe) at 613-315-9662.
-Directly contacting your teacher in the event of a short notice cancellation (6hrs or less)

Schedule changes or cancellations cannot be completed via your teacher except for last-minute cancellations which count as 6hrs or less. Verbal changes are only acceptable in a last-minute change (under 6hrs).

Can I cancel a lesson without paying a fee or losing a lesson?

Yes, although proper notice is required, and we also have a cancellation limit. We require a 48 hours’ notice for both virtual and in-home lessons. We limit the number of times you can cancel during a semester (16 lessons) without paying a fee. Read our full policy by clicking on the links below to get a more detailed explanation.

What about rescheduling instead of cancelling?

This will depend on whether you are taking in-home or virtual lessons. Virtual lessons are much easier to reschedule since there are no logistical and travel considerations. We allow one last-minute reschedule per semester (16 lessons ) with no additional fees. If you exceed this, there is a 25% reschedule fee. For in-home lessons, it can be harder to reschedule and will depend on if we are in your area again later that week. There are also no last min reschedules for in-home lessons.

Can more than one person attend the same lesson?

Yes, for an additional $10 fee per student we will teach a maximum of 3 students at one time. It is also important to note that the effectiveness of the lesson is drastically reduced when extra students are added.

Do you have Deals or discounts?

We currently offer 3 types of discounts: 2 are for families taking multiple lessons with us. Multiple lesson discounts are only for our in-home service:

1) A discount of $7 off of the total weekly price for each additional back to back lesson. Lessons must be back to back and in the same home with zero travel time in between the lessons.

2) A discount of $2 off of the total weekly price for multiple lessons that are not back to back. An example would be a family having an in-home guitar lesson on Monday, then a piano lesson on Friday.

4) We also offer a referral credit of $40 for any successful referrals. The referee also gets a free guitar rental or $20 credit towards their lesson purchase.

Learn to Play the Fun Way

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