Cancellations are not unlimited and per semester (14-18 lessons) we allow:
Any cancellations over and above the emergency/sick cancellation or the one-time 24hr cancellation will carry a 100% fee. The same policy will apply to our teachers via our “reverse cancellation policy”.
In the rare event that a teacher needs to cancel a lesson, we will also be held to the same above fees. Clients will not pay for the lesson that was missed and on top of that, they will receive either a 50% or a 100% payment depending on how much notice was given.
With cold and flu season happening during most of the teaching year, all sickness will automatically be assumed to be COVID unless the student has tested negative and is not presenting “Classic” COVID symptoms which include fever, sore throat, and dry cough. In these cases, the lesson should be cancelled, and we can reschedule with a virtual lesson if available.
Reschedules for in-home lessons are currently unlikely due to the changes forced on the business by the current pandemic. We can reschedule to a virtual lesson if available.
Also please note that reschedules with less than 12 hours notice will have a 25% fee when a reschedule is possible.
We are equipped and ready to travel to you, even in the snow, but sometimes the roads can get too dangerous. In this event, teachers may cancel an in-home lesson, even up to the last minute, without paying the credits of our “reverse cancellation” policy. At this time, we would love to offer a virtual lesson as a backup for these situations.
We do not allow verbal cancellations or schedule changes. All cancellations must be done via:
For last-minute cancellations (under 6hrs) you will need to contact your teacher directly.
Schedule changes or cancellations cannot be done via your teacher with the exception of last-minute cancels (under 6hrs notice). Verbal changes are also acceptable in a last-minute change event.
Due to the ongoing public health concern presented by the COVID-19 global pandemic, students must cancel lessons under the following circumstances and may only resume lessons once the corresponding conditions are met:
- If a student presents with “classic symptoms” of COVID-19 (i.e., feeling feverish, new or worsening persistent cough, and/or difficulty breathing) as described by Ottawa Public Health (OPH):
- If a student has been in contact with a suspected or confirmed case of COVID-19:
- If a student presents with any of the wide range of “other symptoms” of COVID-19 as described by OPH, which may be typical of allergies or the common cold, the lesson may proceed only if the following conditions are met:
-In the event of a suspected or confirmed case of COVID-19, the allowable sick/emergency cancellation will be used up. If it has already previously been used up then there will be a 100% fee. Teachers will also be following the same rules and policies.
We appreciate your understanding as we work together to manage your lessons to the best of our abilities while maintaining appropriate levels of safety for you and our teachers. If you feel uneasy about in-person lessons at any point, you are welcome to switch to virtual lessons, either on a permanent or temporary basis. Clients who do not want virtual lessons and are not currently in the first 6 lessons, can cancel at any point without penalty. Clients who are within their first 6 lessons are permitted to switch to virtual lessons or hold a credit for future Go Guitar lessons. All the above will remain true if businesses such as Go Guitar Lessons are mandated to stop in-home lessons.