Go Guitar Lessons – In-Home Lessons: Cancellation & Attendance Policy
Effective September 2026 – June 2027
How Secured Spots Work
When you takes lessons with us, you are securing a weekly time slot for the entire duration.
This means:
- Your spot is reserved exclusively for you each week, even if you are unavailable for a lesson.
- No other student will be placed in your spot regardless of attendance.
- Your commitment helps keep scheduling consistent for teachers and other clients.
Because your spot is secured, our cancellation and vacation policies ensure fairness for both clients and teachers, while preserving the value of your commitment.
Term Calendar (2026/2027)
- Fall: Sept 8 – Dec 19
- Winter: Jan 5 – Apr 4
- Spring: Apr 5 – Jun 27
- Summer: Jul 6 – Sept 5 (opt-in only)
Students auto-roll into the next term unless they notify us otherwise, with the except of Summer, which requires opt-in. We’ll email reminders before each rollover. Students may quit lessons with just 3 weeks notice at anytime after the initial 8 lessons.
Full Term Students
- 1 free +48 hrs notice cancellation/skip – No fee; can reschedule if available.
- 1 emergency/sick cancellation – 50% fee if cancelled with more than 6+ hrs notice.
- Additional cancellations beyond the above are charged at 100%.
- Vacation holds: 3 weeks advance notice required; 50% spot maintenance fee applies (max 2 consecutive weeks; limited to once per year).
- Quitting policy: Full Term students may quit lessons early with 3 weeks’ notice.
Our Unique "Reverse Cancellation" Policy
If your teacher cancels and no substitute is available:
- Teacher no-show (<30 min or no notice) → Don’t pay + 100% credit (Free Lesson).
- Teacher cancels <48 hrs notice after sick cancel used → Don’t pay + 50% credit, then 100% thereafter.
- Teacher cancels <48 hrs notice (1 per 16 lessons) → Don’t pay + 25% credit.
Substitute Teacher Policy
- We will attempt to provide a qualified substitute if your teacher is unavailable.
- Substitutes are experienced and vetted professionals.
- If a substitute is offered and declined, there will be no fee for the lesson and no reverse credits will be given.
Bad Road Conditions
- Lessons may be cancelled even at the last minute due to unsafe travel without applying Reverse Cancellation credits.
- Virtual lesson option will be offered when possible.
Illness Policy
Our policy follows Ontario’s updated guidelines and reflects not only COVID, but any illness including flu and heavy colds. Fees may still apply depending on notice given, term commitment, or if the sick cancel credit has already been used up.
If a student presents with symptoms: feverish feeling, new/worsening persistent cough, and/or difficulty breathing → Lesson cancelled; may resume no sooner than 48 hrs after symptoms improve.
If a household member presents with symptoms above: Lesson can continue as long as they are in a different room.
If a student has a flu or heavy cold: Lesson cancelled; may resume no sooner than 48 hrs after symptoms improve.
If a student has a minor cold: Lesson can continue if both student and teacher wear masks and maintain proper distancing.
Reschedules
- May be possible with enough notice but are not guaranteed.
- Virtual lessons may be offered instead.
- Reschedules with less than 48 hrs notice may carry a 25% fee if possible.
How to Cancel or Reschedule
How to Quit Lessons
We understand that circumstances can change, and we’ve designed our exit policy to be fair and simple while keeping scheduling stable for our teachers and other students.
New Students (First 8 Lessons)
- New students must complete the full 8-lesson intro package.
- At the end of the package, you can choose not to continue, or move forward with a Full Term
Full Term Students
- May quit lessons with 3 weeks’ notice anytime after the initial 8 lessons
- Lessons continue until the end of the notice period.
- Students are not automatically re-enrolled for the summer term (July–August). An opt-in is required.
