Go Guitar Lessons – Cancellation & Attendance Policy
Effective September 2025 – June 2026
How Secured Spots Work for Full and Half Term Students
When you choose a Full Term or Half Term package, you are securing a weekly time slot for the entire duration.
This means:
- Your spot is reserved exclusively for you each week, even if you are unavailable for a lesson.
- No other student will be placed in your spot during your term, regardless of attendance.
- Your commitment helps keep scheduling consistent for teachers and other clients.
Because your spot is secured, our cancellation and vacation policies ensure fairness for both clients and teachers, while preserving the value of your commitment.
Term Calendar (2025/2026)
- Fall: Sept 8 – Dec 19
- Winter: Jan 5 – Apr 4
- Spring: Apr 5 – Jun 27
- Summer: Jul 6 – Sept 5 (opt-in only)
Full Term students auto-roll into the next term unless they notify us otherwise, with the except of Summer, which requires opt-in. We’ll email reminders before each rollover.
New Students (First 8 Lessons)
- 1 free +48 hrs notice cancellation/skip – No fee; can reschedule if available.
- 1 emergency/sick cancellation – 50% fee if cancelled with more than 12 hrs notice.
- Additional cancellations beyond the above are charged at 100%.
- Vacation holds are not available in the first 8 lessons.
- Cannot quit lessons during the first 8 lessons.
Full Term Students
- 1 free +48 hrs notice cancellation/skip – No fee; can reschedule if available.
- 1 emergency/sick cancellation – 50% fee if cancelled with more than 12 hrs notice.
- Additional cancellations beyond the above are charged at 100%.
- Vacation holds: 3 weeks advance notice required; 50% spot maintenance fee applies (max 2 consecutive weeks; limited to once per year).
- Quitting policy: Full Term students may quit lessons early with 4 weeks’ notice.
- Term roll overs – Notifications will be sent out when terms begin and end. Full Term students will automatically be enrolled into the next term except for the Summer Term (July–Aug), where opt-in is required.
Half Term Students
- 1 +48 hrs notice cancellation per term at 50% charge.
- Additional cancellations billed at full rate.
- No vacation holds.
- Can upgrade to Full Term at anytime and gain the benefits
- Quitting policy: Half Term students may quit lessons early with 2 weeks’ notice.
Single Lesson Students
- Cancellations with less than 48 hrs notice are charged at full rate.
- May choose bi-weekly lessons if available.
- Time slot is unsecured and may be reassigned to term students.
Our Unique "Reverse Cancellation" Policy
If your teacher cancels and no substitute is available:
- Teacher no-show (<30 min or no notice) → Don’t pay + 100% credit (Free Lesson).
- Teacher cancels <48 hrs notice after sick cancel used → Don’t pay + 50% credit, then 100% thereafter.
- Teacher cancels <48 hrs notice (1 per 16 lessons) → Don’t pay + 25% credit.
Substitute Teacher Policy
- We will attempt to provide a qualified substitute if your teacher is unavailable.
- Substitutes are experienced and vetted professionals.
- Lessons taught by a substitute receive a 7% discount.
- If a substitute is offered and declined, there will be no fee for the lesson and no reverse credits will be given.
Bad Road Conditions
- Lessons may be cancelled even at the last minute due to unsafe travel without applying Reverse Cancellation credits.
- Virtual lesson option will be offered when possible.
COVID and Illness Policy
Our policy follows Ontario’s updated guidelines and reflects not only COVID, but any illness including flu and heavy colds. Fees may still apply depending on notice given, term commitment, or if the sick cancel credit has already been used up.
If a student presents with symptoms: feverish feeling, new/worsening persistent cough, and/or difficulty breathing → Lesson cancelled; may resume no sooner than 48 hrs after symptoms improve.
If a household member presents with symptoms above: Lesson can continue as long as they are in a different room.
If a student has a flu or heavy cold: Lesson cancelled; may resume no sooner than 48 hrs after symptoms improve.
If a student has a minor cold: Lesson can continue if both student and teacher wear masks and maintain proper distancing.
Reschedules
- May be possible with enough notice but are not guaranteed.
- Virtual lessons may be offered instead.
- Reschedules with less than 48 hrs notice may carry a 25% fee if possible.
How to Cancel or Reschedule
How to Quit Lessons
We understand that circumstances can change, and we’ve designed our exit policy to be fair and simple while keeping scheduling stable for our teachers and other students.
New Students (First 8 Lessons)
- New students must complete the full 8-lesson intro package.
- At the end of the package, you can choose not to continue, or move forward with a Full Term, Half Term, or Single Lesson plan.
Full Term Students
- May quit lessons with 4 weeks’ notice.
- Notice must be given before the start of the final 4 weeks.
- If notice is not given in time, lessons continue until the end of the notice period.
- Students are not automatically re-enrolled for the summer term (July–August). An opt-in is required.
Half Term Students
- May quit lessons with 2 weeks’ notice.
- If no notice is given, lessons continue until the end of the 2-week notice period.
- At the end of their half-term, students may stop without additional notice if they choose not to continue.
Single Lesson Students
- Since spots are not secured for single-lesson students, you may stop at any time with a minimum of 48hrs notice.
