Cancellations are not unlimited and per semester (16 lessons) we allow:
Any cancellations over and above the emergency/sick cancellation or the one-time 48hr cancellation will carry a 100% fee. For planned vacations, we require a minimum of 3 weeks advanced notice. There is a 25% spot maintenance fee during vacations in order to hold your spot. Limited to once per year.
In the rare event that a teacher needs to cancel a lesson clients will not pay for the lesson that was missed and on top of that, they will receive either a 25%, 50% or a 100% credit depending on notice given.
Our policy follows Ontario’s updated guidelines and reflects not only COVID, but any respiratory illness including flu and heavy colds. Fee's may still apply depending on notice given, or if the sick cancel credit has already been used up.
- If a student presents with “classic symptoms” of COVID-19 (i.e., feeling feverish, new or worsening persistent cough, and/or difficulty breathing) the lesson will have to be canceled and can resume no sooner than 48hrs after symptoms have begun to improve.
- If a household member presents with “classic symptoms” of COVID-19 (i.e., feeling feverish, new or worsening persistent cough, and/or difficulty breathing) the lesson can still continue as long as they have a negative test and are not in the same room where the lesson is happening. A warning will also need to be given in advance of the lesson.
- if a student has a flu or heavy cold (i.e., persistent cough, very runny nose, sore throat, fever) then the lesson will have to be canceled and can resume no sooner than 48hrs after symptoms have begun to improve.
- if a student has a minor cold (i.e, headache, stuffy nose, intermittent cough) the lesson can still continue as long as both the student and teacher wear masks along with proper distancing.
Reschedules for in-home lessons can sometimes be difficult due to logistics, but may be possible if enough notice is given. We may also be able to reschedule to a virtual lesson if available.
Please note that reschedules with less than 48 hours notice will have a 25% fee when a reschedule is possible.
We are equipped and ready to travel to you, even in the snow, but sometimes the roads can get too dangerous. In this event, teachers may cancel an in-home lesson, even up to the last minute, without paying the credits of our “reverse cancellation” policy. At this time, we would love to offer a virtual lesson as a backup for these situations.
We do not allow verbal cancellations or schedule changes. All cancellations must be done via:
For last-minute cancellations (under 6hrs) you will need to contact your teacher directly.
Schedule changes or cancellations cannot be done via your teacher with the exception of last-minute cancels (under 6hrs notice). Verbal changes are also acceptable in a last-minute change event.
Once you are past the initial 8 lessons and into monthly billing, you can quit at any time with just 2 week's notice. If you are still within the initial 8 lessons, you will not be able to quit without losing any remaining prepaid lessons.