Go Guitar Lessons – Virtual Lessons: Cancellation & Attendance Policy
Effective September 2025 – June 2026
How Secured Spots Work for Full and Half Term Students
When you choose a Full Term or Half Term package, you are securing a weekly time slot for the entire duration.
This means:
- Your spot is reserved exclusively for you each week, even if you are unavailable for a lesson.
- No other student will be placed in your spot during your term, regardless of attendance.
- Your commitment helps keep scheduling consistent for teachers and other clients.
Because your spot is secured, our cancellation and vacation policies ensure fairness for both clients and teachers, while preserving the value of your commitment.
Term Calendar (2025/2026)
- Fall: Sept 8 – Dec 19
- Winter: Jan 5 – Apr 4
- Spring: Apr 5 – Jun 27
- Summer: Jul 6 – Sept 5 (opt-in only)
Full Term students auto-roll into the next term unless they notify us otherwise, with the except of Summer, which requires opt-in. We’ll email reminders before each rollover.
New Students (First 8 Lessons)
- 1 free +48 hrs cancellation/skip (can reschedule if available).
- 1 emergency/sick cancel at 50% fee with 12–24 hrs notice.
- Anything beyond the above = 100% fee.
- No vacation holds during the first 8 lessons.
- Cannot quit during the first 8 lessons.
Full Term Students
- 1 free +48 hrs cancellation/skip per term (can reschedule if available).
- 1 emergency/sick cancel per term at 50% fee with 12–24 hrs notice.
- Anything beyond the above = 100% fee.
- Vacation holds: 3 weeks’ notice; 50% spot-maintenance fee (max 2 consecutive weeks; once per year).
- Quit early: 3 weeks’ notice required. Early termination adjustment applies—lessons are recalculated at Half Term or Single rate based on lessons taken; the difference is billed.
- Term rollovers: Auto-enroll into the next term except Summer (Jul–Aug), which is opt-in. We’ll send reminders before each rollover.
Half Term Students
- 1 +48 hrs cancellation per half term at 50% charge.
- Additional cancellations = full rate.
- No vacation holds.
- Can upgrade at anytime and retroactivley gain the benefits
- Quit at end of your half term with no penalty.
- Quit early: 2 weeks’ notice required; early termination adjustment applies (recalc at Single rate).
Single Lesson Students
- <48 hrs notice = full charge.
- May choose bi-weekly if available.
- Time slot is not guaranteed and may be reassigned to term students.
Tech Issues Policy
Virtual lessons are highly effective when the connection is solid.
- Students/clients are responsible for maintaining a stable Wi-Fi or hardline internet connection, and having functional camera, microphone, and device.
- If a lesson is significantly disrupted by the student’s tech/connectivity issues, it may be treated as a late cancel under the applicable tier.
- If a lesson is disrupted by the teacher’s tech issues and cannot continue, it will be handled under our Reverse Cancellation policy (below), or rescheduled when possible.
Our Unique “Reverse Cancellation” Policy (Teacher-Side)
If your teacher cancels and no substitute is available:
- <48 hrs: 25% credit to you.
- <24 hrs: 50% credit.
- <4 hrs / no-show: 100% credit (free lesson).
- If a substitute is offered and declined, there will be no fee for the lesson and no reverse credits will be given.
- Substitute-taught lessons receive a 7% discount.
Reschedules
- May be possible with sufficient notice; not guaranteed.
- Virtual reschedule within the same week is preferred when available.
- Reschedules with <48 hrs notice may carry a 25% fee if a reschedule is possible.
How to Cancel or Reschedule
How to Quit Lessons
New Students (First 8 Lessons)
- Must complete the initial 8 lessons before deciding whether to continue.
- After completion, you can choose to stop, or continue with a Full Term, Half Term, or Single Lesson plan.
Full Term Students
- May quit lessons at the end of the term with 3 weeks’ notice before the start of the next term (except for the Summer Term, which requires opt-in).
- If quitting before the end of the term, lessons will be recalculated at the applicable Half Term or Single Lesson rate based on the number of lessons completed. The difference will be added to your final invoice.
- This ensures fairness for all clients and preserves the integrity of our term discounts.
Half Term Students
- May quit at the end of the half term (determined by the number of lessons in your current term) with no notice required.
- If quitting before the end of the half term, lessons will be recalculated at the Single Lesson rate based on the number of lessons completed. The difference will be added to your final invoice.
- This ensures fairness for all clients and preserves the integrity of our term discounts.
Single Lesson Students
- No long-term commitment required.
- May stop lessons at any time, as time slots are unsecured.
