Cancellations are not unlimited and per semester (14-18 lessons) we allow:
Any cancellations over and above the emergency/sick cancel or the one-time 24hr cancel will carry a 100% fee. The same policy will apply to our teachers via our “reverse cancellation policy”.
In the rare event that a teacher needs to cancel a lesson, we will also be held to the same above fees. Clients will not pay for the lesson that was missed and on top of that, they will receive either a 50% or a 100% payment depending on how much notice was given.
Reschedules for in-home lessons are subject to availability and will also carry a 25% fee when done with less than 12hrs notice. Reschedules with more than 24hrs notice will not have a fee but will still be subject to availability.
Virtual lessons can work very well and we have come up with some great techniques to be very effective with this method. However, we do need to have a good video and audio connection in order to conduct an effective lesson. It will be the responsibility of all students/clients to ensure they have a solid wifi or hardline connection.
We do not allow verbal cancellations or schedule changes. All cancellations must be done via:
For last-minute cancellations (under 6hrs) you will need to contact your teacher directly.
Schedule changes or cancellations cannot be done via your teacher with the exception of last-minute cancellations (under 6hrs notice). Verbal changes are also acceptable in a last-minute change event.