Cancellations are not unlimited and per semester (16 lessons) we allow:
Any cancellations over and above the emergency/sick cancellation or the one-time 48hr cancellation will carry a 100% fee. For planned vacations, we require a minimum of 3 weeks advanced notice. Limited to once per year.
In the rare event that a teacher needs to cancel a lesson clients will not pay for the lesson that was missed and on top of that, they will receive either a 25%, 50% or a 100% credit depending on notice given.
Reschedules are subject to availability and will carry a 25% fee when done with less than 24hrs notice. Reschedules with more than 48hrs notice will not have a fee but will still be subject to availability.
Virtual lessons can work very well and we have come up with some great techniques to be very effective with this method, however, we do need to have a good video and audio connection in order to conduct an effective lesson. It will be the responsibility of all students/clients to ensure they have a solid wifi or hardline connection.
We do not allow verbal cancellations or schedule changes. All cancellations must be done via:
For last-minute cancellations (under 6hrs) you will need to contact your teacher directly.
Schedule changes or cancellations cannot be done via your teacher with the exception of last-minute cancellations (under 6hrs notice). Verbal changes are also acceptable in a last-minute change event.